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General Terms and Conditions

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The following text ensures that both SAERA and the user (of the website and the services it offers) understand their mutual rights and obligations. This text establishes important boundaries that those involved in this relationship must respect.

LEGAL NOTICE
Legal Notice – General Conditions of Use.

1. IDENTIFICATION DATA. In compliance with the duty of information contained in article 10 of Law 34/2002, of 11 July, on Law of Information Society Services and Electronic Commerce, the following data is reflected below: SCHOOL OF ADVANCED EDUCATION RESEARCH AND ACCREDITATION SL with CIF B12902433, registered address  C/Ricardo Carreras 2, entresuelo 1, 12004, Castellón de la Plana, Castellón (Spain) (From now on the COMPANY).

2. USERS: The access and/or use of the Sites of the COMPANY attributes the condition of USER, who accepts, from such access and/or use, the General Terms and Conditions reflected here. The mentioned conditions will be applied independently of the Law of General Conditions of the contract that in their case are of obligatory fulfillment.

3. USE OF THE WEBSITE: the WEBSITE of the COMPANY provides access to a multitude of information, services, tools, programs or data (hereinafter referred to as “the content”) on the Internet belonging to the COMPANY, and to which the USER can have access. The USER assumes responsibility for the use of the Site.

The responsibility mentioned extends to the registration that may be necessary to access certain services or contents. In this registration the USER will be responsible for providing truthful and legal information. As a consequence of this registration, the USER can be provided with a password for which he will be responsible, committing himself to make a diligent and confidential use of it.

4. The USER commits to make appropriate use of the content and services (such as chat services, discussion forums or news groups) that the COMPANY offers through its Site and not to use them, including but not limited, to (i) engage in unlawful, illegal activities or activities that are contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic or illegal nature, or to advocate terrorism or to violate human rights; (iii) cause damage to the physical and logical systems of the COMPANY, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that may cause the aforementioned damage; (iv) attempt to access and, if applicable, use the e-mail accounts of other users and modify or manipulate their messages.

The COMPANY reserves the right to remove any comments and contributions that violate the respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, public order or security or that, in its opinion, are not suitable for publication. In any case, the COMPANY will not be responsible for the opinions expressed by the users through the forums, chats, or other tools.

5. DATA PROTECTION: The COMPANY complies with the guidelines of the Organic Law 15/1999 of 13 December on the Protection of Personal Data, Royal Decree 1720/2007 of 21 December approving the Regulations for the development of the Organic Law and other regulations in force at any given time, and ensures that the user’s personal data are used and processed correctly. To this end, together with each form for collecting personal data, in the services that the USER may request from the COMPANY, it will inform the USER of the existence and acceptance of the particular conditions of the treatment of their data in each case, informing them of the responsibility of the file created, the address of the person responsible, the possibility of exercising their rights of access, rectification, cancellation or opposition, the purpose of the treatment and the communications of data to third parties where appropriate. Likewise, The COMPANY informs you that it complies with Law 34/2002 of July 11, on Information Society Services and Electronic Commerce and will request your consent to the processing of your e-mail for commercial purposes at any time.

6. EXCLUSION OF GUARANTEES AND RESPONSIBILITY: The COMPANY is not responsible, under any circumstances, for damages of any kind that could cause, by way of example: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the technological measures necessary to avoid this.

7. MODIFICATIONS: The COMPANY reserves the right to make any changes it considers appropriate to its Site without prior notice, and may change, delete or add both the content and services provided through the Site and the way in which they are presented or located on the Site.

8. USE OF COOKIES: The COMPANY may use cookies to personalize and facilitate the navigation of the USER through its Site. The cookies are only associated with an anonymous USER and his/her computer and do not provide references that allow the USER’s personal data to be deduced. The USER may configure their browser to notify and reject the installation of cookies sent by the COMPANY, without this affecting the USER’s ability to access the Content.

9. LINKS: In the event that the Site contains links or hyperlinks to other Internet sites, the COMPANY will not exercise any control over such sites and content. Under no circumstances shall it assume any responsibility for the contents of any link belonging to another website, nor shall it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, truthfulness, validity and constitutionality of any material or information contained in any of these hyperlinks or other Internet sites. Likewise, the inclusion of these external links will not imply any type of association, merger or participation with the connected entities.

10. RIGHT OF EXCLUSION: THE COMPANY reserves the right to deny or withdraw access to its Site and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who do not comply with these General Conditions of Use.

11. GENERAL: the COMPANY will pursue the breach of these conditions as well as any improper use of its Site by exercising all civil and criminal actions that may correspond in law.

12. MODIFICATION OF THESE CONDITIONS AND DURATION: The COMPANY may modify the conditions determined here at any time, being duly published as they appear here. The validity of these conditions will depend on their exposure and will remain in force until they are modified by other duly published conditions.

13. APPLICABLE LEGISLATION AND JURISDICTION: The relationship between the COMPANY and the USER shall be ruled by the Spanish regulations in force and any dispute shall be submitted to the Courts and Tribunals of the city of CASTELLÓN.

Privacy Policy and Personal Data Protection SCHOOL OF ADVANCED EDUCATION RESEARCH AND ACCREDITATION SL (hereinafter The COMPANY)

1. PRIVACY POLICY AND CLAUSES: the purpose of this declaration is to inform users of the general Privacy and Personal Data Protection Policy followed by The COMPANY. This Privacy Policy may vary depending on legislative requirements or self-regulation, so users are advised to visit it periodically. It will be applicable in the event that users decide to fill in any form where personal data is collected, without prejudice to the “Privacy Clause” applicable to each specific form.

2. DATA USE AND TREATMENT: The COMPANY is fully aware of the use and treatment that must be given to the personal data that may be required or that may be obtained from the users on its web pages for the purpose of managing the services offered or for sending them commercial communications of products or services that may be of interest to them.

3. DATA SECRECY AND SECURITY: The COMPANY is committed to fulfilling its obligation to keep the personal data secret and its duty to protect them, and will adopt the necessary technical and organisational measures to guarantee the security of the personal data and to avoid its alteration, loss, treatment or unauthorised access, taking into account the state of technology, in accordance with the provisions of the RLOPD. However, the COMPANY cannot guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access by third parties.

4. USE OF COOKIES: the Website the COMPANY uses cookies. The cookie is a small text file that the website server places on the hard disk of the user’s computer to collect statistical data about his/her navigation on the site and to enable the display of advertising content. They do not contain personal data. The user can configure his/her browser to accept or reject the installation of cookies or to delete them once he/she has finished browsing the website. However, the COMPANY advises and appreciates that the acceptance of cookies is activated in order to obtain more precise data that will allow the improvement of the content and adapt it to the preferences of the user. the COMPANY is not responsible for the fact that the deactivation of cookies may prevent the proper functioning of the web pages.

5. SUBSCRIPTION AND REGISTRATION: if you decide to subscribe, you will be asked for a series of essential personal details in order to manage the products or services requested (name, surname, email, postal address, etc.). You may also be required to voluntarily provide a series of additional data for information and marketing purposes regarding offers, services or activities related to these and limited to the activities and services of the COMPANY.

6. VERACITY OF THE INFORMATION: the users will respond, in any case, for the veracity of the data provided, being responsible for communicating any changes in them, and the COMPANY is exempt from any kind of responsibility in this regard. the COMPANY reserves the right to exclude any user who has provided false information from the registered services, without prejudice to any other legal actions.

7. ACCESS TO DATA: No third party other than those responsible for the above-mentioned data may under any circumstances have direct access to your personal data without your express consent on each occasion, except for those considered responsible for the processing, who need access in order to provide the service of management or development of the activity.

8. USER RIGHTS: Users have and may exercise their rights of access, cancellation, rectification and opposition by writing to the addresses indicated in each case or to the addresses indicated in point 1, identifying themselves and specifying their request, and providing a photocopy of their ID card or equivalent document. You can also send an e-mail to info@saera.eu. Please take into account the procedure of the Royal Decree 1720/2007 of 21 December in its article 25 for the purpose of exercising your rights.

9. COMMERCIAL COMMUNICATIONS: THE COMPANY, by virtue of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, will under no circumstances send advertising and communications for sales purposes or others of a commercial nature to users without their prior request or consent. Likewise, they shall not send unsolicited or previously consented messages, nor shall they send chains of unsolicited or previously consented electronic messages.

10. CANCELLATION OF COMMUNICATIONS IN ELECTRONIC FORMAT: THE COMPANY informs the users that, in case they have requested the sending of commercial messages or alerts in electronic format, they will be able to unsubscribe from this type of communication by following the instructions indicated in each case or by communicating it to info@saera.eu.

School of Advanced Education, Research and Accreditation, S.L. is a private Postgraduate Training School that offers its own training, which may also be certified by Lucentum Universitas or by the University Isabel I.

1. PRICES AND PAYMENT: Your order is an offer to purchase an Online Course from us. The Online Course will be made available to you once your payment has been authorized and the course session has started. There will be no contract of any kind between you and us until you make authorized payment for the Online Course. At any point up until then, we may decline to supply the Online Course to you without giving any reason.

The fee for the online course service is calculated and paid in advance of the course start date.

2. DELIVERY: within 48 hours of purchase (during the working week), a confirmation email will be sent to the customer acknowledging payment and successful enrolment in the course. Within one day before the announced course start date customer will be notified by email of an online URL where the course materials will be located, the student username and password for logging into the site and accessing the course content.

NOTE: the completion of this training activity does not give the right to obtain a visa, residence or work permit. Students who wish to carry out clinical practice at SAERA in a country other than that of their place of residence should contact us to find out about the legal requirements of their internship.

The diplomas or certificates obtained at the end of a training programme will be sent a few months after the course has been completed and passed. The student should contact Saera for the associated fees.

SAERA offers quality training that has a high professional prestige and is highly valued by companies in the sector. However, this training is not accredited by the Spanish Ministry of Education, so that in many countries, it will not give access to PhD studies.

1. AIMS AND SCOPE OF THE POLICY: the Tuition Fee policy takes account of both the needs of the student and the School necessity to ensure collection of tuition fees and other fees in an efficient and timely manner.
This policy covers all types of fee payers that come under the following headings:

  1. Self payers (i.e., those who pay all their own fees) including Expert Certificate students, and international students
  2. Sponsored students (organisations, overseas government or other bodies).

2. FEES: registration fees are as follows:

Master3,500€
Expert1,200€
Diplomas300€

SAERA Certificates in digital format will be issued free of charge, Certificates issued by the University Isabel I and Lucentum Universitas will have the following additional cost:

 University Isabel ILucentum Universitas
Master700€300€
Expert240€140€
Diploma60€30€

Any Certificate issued on paper will incur an additional cost for printing and shipping. Request more information at information@saera.eu

See here for other administrative fees.

3. RE-TAKE MODULES: fees will normally be charged for all re-take modules as a proportion of the appropriate full-time tuition fee.

  • Re-enrol in a Module: 300 euros

Students enroled in Master or Expert programme who fail any of the Modules are entitled to a retake exam in September. In the case of failing this retake, they will have to re-enrol.

  • Re-enrol in the Master´s thesis: 750 euros (See section 9)
  • Re-enrol in the Clinical training: 750 euros

4. COLLECTION OF FEES

4.1 Self payers for Master Programmes

All students are responsible for making all tuition fee payments directly to SAERA.

Students whose fees are paid by their relatives will be treated as self-payers.  As the contract is with the student, SAERA can only correspond with the student over any issues related to their tuition fees.

Students will be able to pay their tuition fees in instalments if a school payment plan is set up at the time of enrolment. Fee will be payable as follows:

  • Pay in full: 3 500€
  • Payment in 3 monthly/bimonthly instalments interest free: 1 166.67€ per month
  • Payment in 6 monthly instalments: 612.5€ per month
  • Payment in 9 monthly instalments: 416.12€ per month
  • Payment in 12 monthly instalments: 312.08€ per month

4.2 Self payers for Expert Certificates

Students will be able to pay their tuition fees in instalments if a school payment plan is set up at the time of enrolment. Fee will be payable as follows:

  • Pay in full: 1 200€
  • Payment in 2 monthly instalments: 600€ per month
  • Payment in 3 monthly instalments: 400€  per month

4.3 Self-payers for Diploma Certificate and other courses

Students whose tuition fees are 300 euros or less must pay in full at enrolment.

4.4. Sponsored students

Where tuition fees are paid for in part or full by an organisation, the student must provide a purchase order or sponsorship letter from the organisation on enrolment.

Sponsoring organisations will be invoiced following the enrolment of a student and payment of the total tuition fees or the payment plan set up for the academic year is due immediately.

The student is still personally liable for any outstanding tuition fees. If the sponsor fails to pay the tuition fees on time, SAERA will collect the tuition fee debt from the students.

Students will be notified in the event that there is a problem with an organisation making the payment. Such students may then transfer to be a self-payer and may set up an instalment plan.

5. DEPOSIT: the amount of 300 euros is considered a non-refundable deposit for all the programmes offered.

6. WHEN REFUNDS ARE PAYABLE

6.1 Deposits

Unless otherwise stated in this Policy, where a course stipulates that a deposit is payable in advance, such deposits are non-refundable or transferable unless the course is cancelled by SAERA.

6.2 Formal withdrawals

Refunds may be made to students as set out below in section 6.3. Such refunds will only be made where official notification of the withdrawal has been made in accordance with the Academic Regulations (Non-attendance is not accepted as a withdrawal). The date of the refund will be when the withdrawal notification has been accepted.

You can fill here the formal withdrawal form.

6.3 Refunds of tuition fees

The refunds set out below assume that the tuition fee has been paid in full. Where tuition fees have not been paid in full, a student will still be liable for any outstanding tuition fees following withdrawal in accordance with this policy.

Master Programme:

  • All fees paid minus any deposit – Withdrawal within *7 days after formalising the enrolment. * From the day on which you made the payment.
  • A 50% refund – If the student requests cancellation of enrolment within 3 months of accessing the first Module of the Master Programme.
  • A 33% refund – If the student requests the cancellation of enrolment within 6 months after having had access to the first Module of the Master Programme.
  • A 0% Refund – Withdrawal on or after the 6th month. No refunds will be made following this date.

Expert Certificate

Refunds outlined below assume that full tuition fees have been paid. In the event that a student has split their tuition payment, they will remain responsible for any outstanding fees after canceling enrolment according to this policy.

  • Full refund of all fees paid except for the deposit: Cancellation within 7 days of enrolment.
  • 50% refund of the total tuition amount for the Expert programme after accessing the first module. If the student has accessed subsequent modules, no refund will be granted.
  • Any bank or financial charges related to student refunds will be borne by the requesting student.

6.4 Refunds to the student´s company

For those sponsored by the student´s company, refunds will normally be made directly to the company following the criteria set in section 6.3.

Where a student is withdrawn from their course, the School will notify the company.

6.5 Diploma Programmes

Unless SAERA cancels a course, there will be no refunds for short courses or fees of 300 euros or less.

6.6 Leave of absence

SAERA will only consider applications for leave of absence and suspension of fees in the case of students who do so for illness or other personal reasons. We do not consider it in the case of the student whose work is not progressing as originally planned.

If you are granted a leave of absence, you will not receive any refund of fees. The fee amount paid is retained by SAERA and applied against the fee set in the subsequent year in which the student resumes his/her course or programme.

Students must complete the Master Programme within a maximum period of 2 years from the start of their studies.

You can fill here the interruption of studies form.

Requests for interruption of studies must be expressly approved by the SAERA Academic Appeals Committee. The decisions of this Commission will be irrevocable.

Students who wish to re-enrol and do not meet the above conditions, must pay the full amount of the Master Programme. Specifically, this rule shall apply to:

  • Students who withdraw from their studies without previously informing SAERA.
  • Students who do not return to their studies once the period of interruption of studies has finished.
  • Students whose request for interruption of studies has not been approved by the Academic Appeals Committee.

7. NON-PAYMENT OF TUITION FEES: students who have not paid their fees within the last 15 days of the month, will normally have their access temporarily suspended resulting in no access to the incoming Module, the online Campus or School services.

Students will be charged 15€ and will have 7 days to contact the Administrative Department (admin@saera.eu) in order to pay their tuition.

Students who have not contacted the Administration Department (admin@saera.eu) after 7 days from the beginning of the Module, will be suspended from their right to be evaluated to the current Module and will only be able to take the remedial exam in September.

Students who have not contacted the Administration Department (admin@saera.eu) after 1 month since the beginning of the Module will be withdrawn from their programme and therefore, they will have to proceed to full re-enrolment by paying the full programme fee. The grades obtained in the Modules that has been passed may be validated if the student requests it, as long as the legal and academic requirements for such validation are met.

8. CERTIFICATES: any certificates and transcripts will be withheld until all tuition fee debts to SAERA are paid in full.

9. MASTER’S THESIS SUBMISSION: Students registered in October´s session must submit the final version of the thesis approved for publication by SAERA by the last working day in September to avoid incurring fees for the next academic year. Students registered in February´s session must submit the final version of the thesis approved for publication by SAERA by the last working day in January to avoid incurring fees for the next academic year. Students registered in June´s session must submit the final version of the thesis approved for publication by SAERA by the last working day in May to avoid incurring fees for the next academic year. All in all, students have one year to submit the final version of their thesis. The incurring fees for the next academic year will be 750€ for the Master´s Thesis.

Applications for thesis extensions must be accompanied by a supporting letter from the student’s supervisor and based on medical grounds. A medical certificate for the relevant period must accompany the application.

10. RIGHT OF APPEAL OR COMPLAINT: students who consider that their case has not been dealt with fairly and that they should not have been withdrawn for tuition fee debt may make an appeal to SAERA.

Student Behaviour Policy

At SAERA, it is very important that students maintain appropriate conduct in all their communications. Any inappropriate behaviour could result in temporary or permanent expulsion from our School without the possibility of a tuition refund.

The following types of conduct are considered unacceptable:

  1. Any form of inappropriate conduct, including but not limited to, deception, unjustified disrespect, rumour-mongering, plagiarism, or any type of intellectual dishonesty.
  2. Plagiarism, paraphrasing, or inappropriate use of artificial intelligence in assignments. All submitted tasks must reflect the student’s original effort. External sources must be cited as references using proper citation rules. Our School considers plagiarism, paraphrasing, and AI misuse very serious offences that can result in sanctions, including suspension of the module or course, temporary suspension of enrolment, or permanent expulsion from the programme.
  3. Other forms of intellectual dishonesty, including but not limited to, fabricating information, using false information, or communicating false urgencies (e.g., illness of the student or a family member, car accident) to delay assignment submission.
  4. Unauthorised access, possession, receipt, or use of the School’s services, equipment, resources, or materials without proper authorisation.
  5. Forgery, alteration, or misuse of any document, record, key, electronic equipment, or identification procedure of the School.
  6. Harassment, defined as a student repeatedly engaging in conduct towards another person that constitutes a credible threat to them, their family, or close associates. Reasonable determination of a threat or harassment by the School will result in disciplinary action, potentially including expulsion or legal measures to protect the threatened or harassed person.
  7. Obstruction or disruption of teaching, research, disciplinary procedures, or any other School activities.
  8. Failure to follow or comply with the guidelines provided by the School in the exercise of its disciplinary functions.
  9. Unauthorised sale, preparation, or distribution of any educational materials (notes, videos, audios, etc.) of the subjects, with or without commercial purposes, without prior written authorisation from the School. Unauthorised sale or commercial distribution of notes or recordings by the student constitutes a clear violation of this behaviour policy, whether the student has produced them or helped someone else do so.
Sanctions for Inappropriate Conduct

The School may impose sanctions on students for legal violations adjudicated in ordinary courts of justice or for inappropriate conduct outlined above.

Upon detection of policy violations, the following disciplinary actions may be taken. The School will determine the appropriate action based on context, severity, or recurrence of the conduct:

  1. Warning / Censure: A warning note will be sent to the student indicating a policy violation and stating that repeated offences may result in more severe sanctions, including disciplinary proceedings, loss of student privileges, exclusion from activities (classes, seminars, subjects, etc.), temporary suspension, or permanent expulsion without a tuition refund. Inappropriate or disrespectful content published by the student may also be censored or deleted.
  2. Disciplinary Record: A procedure will be initiated requiring the student to demonstrate appropriate conduct for a specified period. Further misconduct during this period may lead to additional disciplinary actions, often resulting in temporary suspension or permanent expulsion without a tuition refund.
  3. Loss of Privileges or Exclusion from Activities: The School may exclude the student from participating in certain activities (classes, seminars, subjects, etc.) for a specified period. Non-compliance with this exclusion may result in further sanctions as outlined in this section.
  4. Temporary Suspension: The School may temporarily suspend the student’s enrolment without a tuition refund. The student may rejoin after the stipulated period. Failure to comply with obligations during the suspension may lead to permanent expulsion.
  5. Permanent Expulsion: The student will be expelled indefinitely without a tuition refund. Readmission may only occur under exceptional circumstances.
  6. Restitution: If the student has caused economic or academic damage to the School, financial sanctions may be imposed in addition to tuition fees. Restitution may involve payment or activities to compensate for the damage caused.
  7. Revocation of Degrees and Diplomas: In cases of serious or repeated misconduct detected after issuing a degree, the School may revoke the degree or diploma, noting it in the student’s record and the School’s degree register.
Student Complaint Policy

Students may file a complaint if they believe a School decision or action has unjustly affected their current status, rights, or privileges. This complaint should include a reasoned request for a review of the decision made by the School. The request should be directed to the School’s Student Ombudsman via email at complaints@saera.eu. The Ombudsman will prepare a report, and the School Administrator will make the final decision.